FREQUENTLY ASKED QUESTIONS
Thank you for your interest in or support of the Loveland Therapy Fund. We truly value the opportunity to support you. Below are FAQs for prospective or current recipients and therapists.
FAQ for Interested or Current Therapy Fund Recipients
Each recipient is eligible for 12 total vouchers, distributed in sets of 4. Recipients may request additional vouchers via the 2023 closeout form. The maximum number of vouchers is unanimous for everyone, regardless of what year they first received vouchers. Participants from previous years are not eligible for reapplication.
Each voucher covers up to $120 of service costs. If applicable, recipients are responsible for any balance remaining.
Vouchers can be split across two sessions if the cost of an individual therapy session is less than or equal to $60. Multiple vouchers cannot be combined to cover a single session and left over funds from one voucher do not roll over to the next.
Vouchers are sent out via email within 3 to 4 weeks of completing the sign-up/intake form via our website. After use of the initial 4 vouchers, participants may request additional vouchers (up to 12) using the 2023 closeout form.
Psychology Today; Click here for their directory.
National Queer and Trans Therapists of Color Network; Click here for their directory.
Black Female Therapists; Click here for their directory.
Therapy for Black Girls; Click here for their directory.
Open Path Collective; Click here for their directory. The Loveland Foundation will reimburse you for the $65 one-time lifetime membership fee. Proof of payment is required for reimbursement.
Zencare; Click here for their website.
Mental Health Match; Click here for their directory.
Vouchers can be used with any licensed therapist in the United States that chooses to accept them and if a therapist does not accept them we do offer direct reimbursement to all recipients of Loveland Vouchers. We can provide directories as a resource when looking for a therapist, however please note we do not provide therapists and/or schedule sessions on recipients’ behalf. Clinicians under the supervision of a licensed therapist can accept vouchers as long as the client is aware that the therapist is in the process of obtaining their license. During invoice submission, please include the name and license number or NPI number of the supervisor.
Individuals that are under the supervision of a licensed therapist can accept vouchers as long as the client is aware that the therapist is in the process of obtaining their license. During invoice submission, please include the name and license number or NPI number of the supervisor.
Yes, voucher recipients can submit an invoice for their therapy session with proof of payment in order to be reimbursed directly by The Loveland Foundation.
Once you receive your Loveland vouchers it is time to schedule your first appointment with a therapist. Before scheduling an appointment with a therapist make sure:
- The therapist accepts Loveland vouchers (are willing to invoice us directly for your sessions).
- Share our deck overview with them which will be sent along with the vouchers in an email. This deck will address most questions therapists have about the Therapy Fund and invoicing process.
- After you have your therapy session, provide your therapist with the voucher number and the invoice payment form (sent in the voucher email).
- Once your therapist submits the voucher we begin to process the invoice. Repeat this process until all vouchers have been used.
Finding a therapist is like dating. Sometimes it’s not a perfect match, so not all vouchers in a set have to be used with the same licensed therapist. If one licensed therapist does not work out feel free to use the remaining vouchers with a different one.
Once a participant has completed the use of their 4th voucher they will receive a closeout form. In that form, recipients can give us feedback about the voucher process and request additional vouchers. This process needs to be completed twice for a total of 12 vouchers.
We do not accept third-party sign-ups.
Prospective Therapy Fund recipients must sign themselves up for support via our website.
Due to the high volume of applicants, Therapy Fund application processing and voucher assignment takes us a few weeks. Therefore we do not advise referring loved ones or friends who need immediate funds to pay for therapy. All potential recipients must sign themselves up for vouchers through our website. We do not accept third-party sign-ups.
FAQ for Therapists – If you are interested in or currently accepting Loveland vouchers
To receive vouchers a recipient must fill out the sign up/ Intake form via our website. If approved each participant will receive 4 vouchers to start and are eligible for 12 total vouchers. The vouchers are sent to the recipient via email along with a deck overview fully explaining the voucher process and payment request form to be submitted by the provider. Each voucher is worth up to $120.. The participant gives the deck which contains the payment request form to their therapy provider. After the session the provider then submits the invoice through the form with the voucher number. Once processed the provider is paid directly by The Loveland Foundation.
Invoices are processed on the 1st and 15th of each month. An invoice must be submitted 5 days prior to the processing day in order to guarantee that it will be processed on that processing day. For example, if you submit an invoice on the 10th of the month it will be processed on the 15th. If you submit an invoice on the 11th it might not be processed until the 1st of the following month.
ACH takes 2-5 days to be received after processing. Checks can take 2-6 weeks to be received after processing.
ACH (direct deposit)
Vouchers can be accepted by any therapist in the United States that chooses to accept them. Therapists do not need to complete any paperwork with The Loveland Foundation before accepting vouchers. Individuals that are under supervision of a licensed therapist can accept vouchers as long as the client is aware that the therapist is unlicensed. During invoice submission, please include the name and license number or NPI number of the supervisor.
No, we do not accept third party sign-ups.
Due to the high volume of applicants, the Therapy Fund application processing and voucher assignment takes us a few weeks. Therefore we do not advise referring clients who need immediate funds to pay for therapy. All potential recipients must sign themselves up for vouchers through our website.
Please reach out with any questions regarding billing via [email protected]
